How Indoor Garden keeps sales running smoothly in any situation

Every growing commerce business eventually faces the same challenge: how to keep sales and daily operations simple as new channels and opportunities are added. This becomes especially important for companies that sell both online and in physical locations.

This is the story of Indoor Garden’s collaboration with MakeCommerce – a partnership that keeps payments, shipping, and the overall customer experience running smoothly in every situation.

From a family need to a growing online store

Indoor Garden is a family-owned business that grew out of a personal need – the desire to grow plants together with a child, even in an apartment setting. The interest in gardening was there, but dealing with soil and limited space encouraged the search for a smarter solution. What started as a small family experiment soon grew into a company offering smart indoor gardening systems and practical solutions for people who want to grow their own food without having a garden.

Indoor Garden began as an online store, but as the business grew, sales quickly expanded beyond the digital environment. Products started appearing at fairs and events, creating a need for a solution that would support sales across different channels without adding unnecessary administrative workload. This was especially important for the company, as providing a high-quality and well-thought-out customer experience in every sales channel has always been a priority.

Payments and shipping managed in one place

Indoor Garden found strong support for its growth in MakeCommerce’s payment and shipping solutions. Their integration via WooCommerce allows them to manage both payments and deliveries within a single environment, significantly simplifying daily operations. All shipping labels are generated automatically – the team only needs to print them out and attach them to the packages.

For a family business where daily tasks must be handled with limited time and resources, this has been a major advantage. “When payments and shipping are handled through one integrated system, it leaves more time and energy to focus on what really matters – product development, customer experience, and growing the business,” explains Anna Laaspere, Operations Manager at Indoor Garden.

For a young and growing company, having payments and shipping handled in one unified system is a clear advantage. It allows the team to focus less on administration and more on building the business.

Selling where the customer is

In addition to online payments, Indoor Garden also uses the MakeCommerce payment terminal — which has turned out to be even more useful than initially expected. The terminal was first acquired for selling at fairs, but it soon found use in completely unexpected situations.

When friends and acquaintances visited, showed interest in the products, and wanted to buy them on the spot, the terminal became an invaluable helper. “Before we even realised it, we needed the payment terminal in our own home – in the middle of the night,” Anna Laaspere recalls.

This experience clearly showed Indoor Garden that customers prefer to pay immediately by card rather than wait for an invoice or make a bank transfer later. “The ability to accept payment instantly is a big advantage, especially for a growing business where every single sale really matters,” she adds.

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The ability to accept payment instantly is a big advantage, especially for a growing business where every single sale really matters.

Less administration, more focus on growth

Using MakeCommerce has allowed Indoor Garden to bring together payments from both online and physical sales under one partner. Because payments and shipping processes operate within a single system, there is no need to manage contracts and reporting with multiple service providers.

• Fewer systems to manage
• Less manual work with orders and shipments
• Better visibility and clarity over daily sales
• More time to focus on business development instead of technical details.

Indoor Garden’s story shows that well-functioning payment solutions are not just a technical detail — they are an essential part of business growth and customer experience. When payments and delivery are handled reliably, a company can focus on what matters most: growing its business with confidence and purpose.

👉 Learn more about smart indoor gardens at the online store: indoorgarden.ee or follow them on Facebook or Instagram.

👉 Get in touch with us, to find out how MakeCommerce payment solutions could also support the growth of your business.