Merchant requirements

Please complete the following steps in order to start using our service:
1. First, please make sure that you are not selling any forbidden goods/services on this list, and then review and complete all sign-up requirements below.
2. If you wish, you can prepare Terms and Conditions for your e-shop using our example.
3. We’ve also prepared a Privacy Policy example that you can use in your e-shop.
4. Check out our pricing.
5. Fill out the sign-up form!

Note, if you are a service provider, please review our requirements for service providers here.

Your online store should meet the following requirements in order to use our services:

1. Company full name, address and customer support contacts must be found easily (e.g. in the footer or under “Contact” page)
2. Products and services are clearly described and if possible, with images
   – All the products and services must have a clear and unambiguous description.
   – Products must have all the measurements, including weight, material and color, if applicable.
3. Terms and Conditions must be easily found (footer or header) and clearly stated (see our example). They must include:
   – Step by step ordering process
   – Clear description of payment methods and currency in which payments are accepted. NB! It must be clear that the payment provider is Maksekeskus AS.
   – Delivery methods and delivery times
   – Returns and refund information. If for some reason returns are not possible, it must be clearly stated and explained.
4. There must be a link to the Privacy Policy (example) on the homepage separately from Terms and Conditions
   – Privacy Policy must contain information about what personal data is processed, why and how it is processed, how it can be deleted and forwarding information to third parties.
   – NB! Regarding GDPR, please add in your Privacy Policy info that your company transfers the personal data necessary for the execution of payments to authorized processor Maksekeskus AS.
5. Customer must have the possibility to read and accept all the terms and conditions before final confirmation of the payment.
   – That means that you should have a checkbox that must not be prefilled in your shopping cart. The client should be able to mark that they have read your Terms and Conditions. Example:
6. Your store/webpage is ready
   – Products/services are listed and accessible
   – There are no “Page not found” pages, fictitious text and all language versions are translated correctly.
7. Importing and reselling requirements
   – If store/website sells products that are being resold, imported and/or belong to a member of an affiliated company, you must be able to present proof of purchase (purchase invoices) or valid partnership agreements.
8. The company must not have any tax debt to the Estonian Tax and Customs Board

If some of the requirements are missing, we can only open a test account.